Last Updated: 5th December 2025

This Privacy Notice explains how TDS Hitech Solutions Limited (“TDS”, “we”, “us”) collects, uses, shares and protects your personal data when you:

• Visit our websites, including https://tdstechng.com/
• Use our online portals or services
• Interact with us in relation to our products and services

We process personal data in line with applicable data protection laws, including the Nigeria Data Protection Act 2023 (NDPA), where it applies, and other relevant regulations in the locations where our users are based.

1. Who We Are

Controller:
TDS Hitech Solutions Limited

Registered address:
No. 19A Community Road, Ogundana (Allen)
Off Allen Avenue, Ikeja
Lagos State, 100281
Nigeria

Email: info@tdstechng.com
Phone: +234 815 037 5726

If you have any questions about this Notice or how we handle your personal data, please contact us using the details above.

2. Personal Data We Collect

The types of personal data we collect depend on how you interact with us and may include:

• Identification and contact details:
  Name, job title, organisation, email address, phone number, address, country.
• Account information:
  Login details, user profile, role and permissions for our portals or services.
• Usage and technical data:
  IP address, device and browser type, operating system, pages viewed, links clicked, referring pages, dates and times of visits, clickstream data and error logs.
• Business relationship data:
  Organisation name, contract and billing information, communications and enquiries related to our business relationship.
• Marketing and communication data:
  Your marketing and communication preferences, and information about how you respond to our campaigns, emails or events.
• Support data:
  Information you provide in support requests, technical tickets, complaints or incident reports.
  
  

For some services, we may also process additional categories of personal data, which will be clearly explained at the point of collection.

3. How We Collect Your Personal Data

We collect personal data:

• Directly from you, for example when you fill in forms on our website or portals, create an account, sign a contract, register for an event or contact us.
• Automatically, when you use our websites or portals, through cookies and similar technologies (see “Cookies and Similar Technologies” below).
• From third parties, such as your employer, our service providers, business partners or publicly available sources, where permitted by law.

4. How We Use Your Personal Data and Legal Bases

We use your personal data for the following purposes:

• To provide, operate and support our services, solutions and portals.
• To create and manage your account and user access.
• To respond to your enquiries, support requests and complaints.
• To manage our contractual relationship with you or your organisation, including billing and payments.
• To maintain the security of our systems, networks and data, including monitoring and logging.
• To improve and develop our websites, products, services and user experience.
• To send you service-related communications (for example, operational updates, security notices and administrative messages).
• To send you marketing and information about our services, where permitted by law and according to your preferences.
• To comply with legal, regulatory, tax and audit obligations under laws such as the NDPA 2023 and other applicable regulations.
• For any other purpose that we explain at the time of collection and, where required, obtain your consent.
  
  

Where required by law, we rely on specific legal bases to process your personal data, such as:

• Performance of a contract with you or your organisation
• Compliance with a legal obligation
• Our legitimate interests, for example:
  • Operating and improving our services
  • Maintaining security and preventing fraud or misuse
  • Managing our business relationships and operations
• Your consent, where we rely on it (for example, for certain types of marketing or non-essential cookies).

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Make our websites and portals work properly
• Remember your preferences and settings
• Understand how our sites and services are used
• Improve performance and user experience
• Where applicable, support our marketing activities
  
  

For more details, including the types of cookies we use and how you can manage them, please see our Cookie Policy available at: https://tdstechng.com/ (or the specific Cookie Policy link provided on our website).

Where required by law, we will ask for your consent before using non-essential cookies and provide an easy way to change your cookie settings.

6. How We Share Your Personal Data

• Service providers who process data on our behalf (for example, hosting providers, IT and security service providers, payment processors, analytics and communication platforms).
• Affiliates and group companies who help us provide services and support.
• Business partners and resellers where we jointly provide services or organise events.
• Professional advisers such as lawyers, auditors and consultants.
• Authorities and regulators where we are required to do so by law, regulation or legal process, or to protect our rights, users or the public.
• Other parties where you have given your consent or asked us to share your information.
  
  

When we share personal data with service providers, we require them to protect it appropriately and to use it only for the purposes we specify in our contracts with them.

7. International Transfers

Your personal data may be transferred to and processed in countries outside Nigeria, including countries that may have different data protection laws from those in Nigeria.

Where we transfer personal data internationally, we put in place appropriate safeguards in line with applicable law, such as:

• Transfers to countries recognised as providing an adequate level of protection
• Standard contractual clauses approved by regulators
• Other safeguards recognised under the NDPA and other applicable data protection laws
  
  

You can contact us for more information about the safeguards we use for international transfers.

8. How Long We Keep Your Personal Data

We keep your personal data only for as long as is reasonably necessary to:

• Fulfil the purposes described in this Notice
• Comply with legal, regulatory, tax and accounting requirements
• Resolve disputes and enforce our agreements
  
  

We apply defined retention periods depending on the type of data and the purpose of processing.

When data is no longer needed, we will delete it securely or anonymise it so that it can no longer be linked to you.

9. How We Protect Your Personal Data

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration or destruction.

These measures form part of our Information Security Management System (ISMS), which is aligned with ISO/IEC 27001, and include, among other things:

• Access controls and user authentication
• Encryption where appropriate
• Network and infrastructure security controls
• Monitoring and logging of key systems
• Backup and recovery processes
• Regular training and awareness for our staff
  
  

No system can be completely secure, but we aim to reduce risks to a reasonable level and respond promptly if an issue is identified.

10. Your Rights

Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal data:

• Access – request access to the personal data we hold about you
• Correction – request correction of inaccurate or incomplete data
• Deletion – request deletion of your data in certain circumstances
• Restriction – request restriction of our use of your data in certain circumstances
• Objection – object to certain types of processing, including direct marketing
• Portability – request a copy of your data in a commonly used, machine-readable format, where applicable
• Withdrawal of consent – withdraw your consent where we rely on consent (this will not affect processing that has already taken place)
  
  

To exercise your rights, please contact us using the details in the “How to Contact Us” section below. We may need to verify your identity before acting on your request.

If you are based in Nigeria and are not satisfied with our response, you also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC). You may also have the right to complain to another relevant data protection authority in your country of residence or work.

11. Children’s Privacy

Our services are not intended for children under the age of 15, and we do not knowingly collect personal data from children without appropriate consent where required by law. If you believe a child has provided us with personal data, please contact us so we can review the situation and take appropriate action.

12. Third-Party Websites

Our websites and services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy notices before providing any personal data to them.

13. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. When we do, we will update the “Last Updated” date at the top of this page.

If we make significant changes, we will provide additional notice where appropriate (for example, via a notice on our website or by email).

14. How to Contact Us

If you have any questions, concerns or requests about this Privacy Notice or how we process your personal data, please contact:

TDS Hitech Solutions Limited
No. 19A Community Road, Ogundana (Allen)
Off Allen Avenue, Ikeja
Lagos State, 100281
Nigeria

Email: info@tdstechng.com
Phone: +234 815 037 5726